Frequently asked questions
What is the return policy?
Our return policy allows for returns within 14 days of purchase, provided the item is in its original condition, unworn or unused, with tags attached, and in the original packaging. Please ensure you have your receipt or proof of purchase.
To being a return, click HERE
If you have not purchase return coverage and wish to return an item, you will need to cover the cost of return shipping. If you have any issues initiating the return process, please contact us at info@akomi.us. We will provide detailed instructions on how and where to send your package once your return request is approved.
Please note that returns sent back to us without prior authorization will not be accepted. If you have any questions about our return policy, feel free to reach out to us at info@akomi.us
Are any purchases final sale?
Yes—any items marked as “sale” are final sale and non-refundable. All fragrances are also final sale and cannot be returned or exchanged. Everything else is eligible for returns or exchanges if it meets our policy.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.